FAQs
How long does it take for you to ship my order
Current processing time is 1-3 business days for most orders.
What's your return policy?
Please see here for our return policy: Return Policy
What do you use to make your candles?
We use 100% soy wax, cotton wick & premium grade fragrance oil & essential oil.
Are you products vegan?
Yes, all of our products are plant based & vegan. We are working towards being a certified vegan company.
Are your products cruelty free?
Yes, we never test on animals. We are working towards being a certified cruelty free company.
Is there a candle care guide:
Yes! Please see here: Your Soy Candle Care Guide
I have skin allergies, can I use your products?
Our ingredients are listed in each product listing. However, please test all products on a small area inside of your wrist for 2-3 days prior to using. We cannot guarantee that products will not create a reaction. Kim and Pom is not responsible for any allergic reaction, skin sensitivity or irritation cause by the use or misuse of any of our products.
Please stop using our product immediately if you experience any skin irritation when using our product.
What are the sizes of the soap favors?
- Mini size Soap Favors: Approx. 1.0 oz/bar and measure 2.2" tall x 1.6"; wide. They are roughly 0.5" thick.
- Medium size soap favors: Approx. 2.0 oz/bar and measure 2.2" tall x 1.6" wide. They are roughly 1" thick.
- Full Size Soap favors: Approx. 4.0 oz/bar and measure 2.2" tall x 3.2" wide. They are roughly 0.5" thick.
Can the soap sleeves & candle top be customized?
Yes! Our soap & candle favors can be customized with any message & image! Please leave your text or other requests in the notes section before completing your order and we will make it happen!
Can I customize items in the gift sets?
Yes! Any products in our shop can be made as gift sets! Please email us at hello@kimandpom.com with your request, and we will create your own gift box.
Can I see a proof of my custom favor card before it prints?
Yes, we always send a proof with customized items. Proof files will be sent within processing time, so please check your inbox for our email. Typically, orders will then ship within 1-2 business days of proof approval, unless a different schedule is previously discussed. Please note that order delays due to awaiting proof approval are not included in our processing times and may delay the shipment of your order.
Do you offer wholesale pricing?
Yes, we love our wholesale cutomers. Please email us at hello@kimandpom.com to request access to our wholesale pricing and we will get back to as soon as possible!
Do you offer gift wrapping and packaging?
We are happy to gift wrap any purchases and include your custom gift note. We also will not include receipt with gift purchases, so no need to worry about that part.
Simply leave your gift message in the notes text box, and we will print your message onto a beautiful card and send it with your gift.
