Congrats

• 100% soy wax for an eco-friendly & clean burn.
• Every candle is made with a lead-free cotton wick primed with vegetable based wax and premium grade phthalate free fragrance oil & No added dyes or chemicals.
• Each candle is hand poured in a beautiful 8oz glass jar which can be used in other purposes after you use up the candles.

• Please allow the candle to melt to the edges of the candle when you burn the candle for the first time to prevent it from tunnelling, poor scent throw, and poor burn times.
• Trim your wick is 1/4" inches long prior to each burn.
  
• Do not leave candle unattended while burning.
  
• Do not burn more than 4 hours at a time.
  
• Keep away from drafts and flammable items.
  
• Discontinue use when only 1/4" of wax remains.

Order Processing Time

Current processing time is 1-3 business days. We try our best to ship your order as fast as we can. 

Shipping & Estimated Time of Arrival

All other orders are shipped with a tracking number. Canada & USA transit time is 3-7 business days. 

Return Policy

Kim and Pom offers 30 day return policy on all products except custom orders. We are confident that you will be happy with your purchase, but if you are unsatisfied for any reason we will gladly issue an exchange or refund.

Returned or exchanged merchandise must be unused/unworn and returned in its original packaging (unopened) within 30 days. Note that some items are final sale and cannot be returned or exchanged.

Cancellation Policy

Due to our commitment to process online orders as quickly as possible, cancellation requests must be submitted within 1 hour from the time of order. To cancel your order, please send your request to hello@kimandpom.com with your order number. Please note that sending in a cancellation request does not mean that your order is immediately cancelled. Cancelled orders will be confirmed in writing via email. In the event that your order cannot be cancelled, please refer to the return policy.

Read more about our policy here.