Order Processing Time
Current processing time is 1-3 business days. We try our best to ship your order as fast as we can.
Shipping & Estimated Time of Arrival
All other orders are shipped with a tracking number. Canada & USA transit time is 3-7 business days.
Return Policy
Kim and Pom offers 30 day return policy on all products except custom orders. We are confident that you will be happy with your purchase, but if you are unsatisfied for any reason we will gladly issue an exchange or refund.
Returned or exchanged merchandise must be unused/unworn and returned in its original packaging (unopened) within 30 days. Note that some items are final sale and cannot be returned or exchanged.
Cancellation Policy
Due to our commitment to process online orders as quickly as possible, cancellation requests must be submitted within 1 hour from the time of order. To cancel your order, please send your request to hello@kimandpom.com with your order number. Please note that sending in a cancellation request does not mean that your order is immediately cancelled. Cancelled orders will be confirmed in writing via email. In the event that your order cannot be cancelled, please refer to the return policy.
Read more about our policy here.